Privacy Policy
Effective date: September 27, 2026
This Privacy Policy explains how North Guest collects, uses, and shares information when you use the service.
INFORMATION WE COLLECT
We may collect:
- account information such as your name and email address;
- property addresses and property information;
- photos, logos, house information, pet information, guest instructions, and other content you provide;
- subscription and billing status;
- usage information, such as pages used, actions taken, errors, and feature activity;
- technical information, including IP address, browser/device information, timestamps, and security logs;
- communications you send to support.
PAYMENTS
Payments are processed by Stripe.
North Guest may receive information such as your Stripe customer ID, subscription status, payment status, and transaction references.
North Guest does not need to store your full payment-card number.
Stripe handles payment-card information under its own privacy and security practices.
North Guest uses Brevo to send transactional emails, including password-recovery messages.
Brevo may process your email address and delivery-related information as necessary to send those messages.
PROPERTY AND LOCAL INFORMATION
North Guest may use third-party providers to supply or support:
- maps and nearby places;
- local businesses;
- events;
- weather;
- geocoding and address verification;
- other location-based content.
When necessary to provide these features, property location information may be sent to those providers.
HOW WE USE INFORMATION
We use information to:
- create and operate your account;
- build and maintain your guest site;
- provide local and property-specific content;
- process subscriptions and billing;
- send transactional emails;
- secure accounts and prevent abuse;
- troubleshoot errors;
- understand feature usage;
- improve the service;
- monitor reliability and operating costs;
- provide customer support.
SERVICE PROVIDERS
We may share information with service providers that help us operate North Guest, such as:
- Stripe for payments;
- Brevo for transactional email;
- hosting and database providers;
- mapping, geocoding, weather, events, and local-content providers;
- analytics, monitoring, and security providers where used.
We share information only as reasonably necessary for those services.
DATA RETENTION
We retain information for as long as reasonably necessary to operate the service, maintain records, meet legal obligations, resolve disputes, prevent abuse, and improve North Guest.
Property history and service activity may be retained where useful for product functionality, historical intelligence, and business records, subject to applicable law.
ACCOUNT DELETION AND PRIVACY REQUESTS
You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and operational requirements.
Contact: northguestsupport@gmail.com
SALE OF PERSONAL INFORMATION
North Guest does not sell personal information to advertisers.
SECURITY
We use reasonable technical and organizational measures intended to protect customer information.
No online service can guarantee absolute security.
CHILDREN
North Guest is intended for short-term-rental owners and operators and is not designed for children.
CHANGES TO THIS POLICY
We may update this Privacy Policy as the service changes.
If a change is material, we will make reasonable efforts to notify customers.
CONTACT
North Guest
Operated by Michael DeRoss
Support: northguestsupport@gmail.com